Política de Reembolso

Products purchased from GoodStream.gg may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by GoodStream.gg in accordance with the terms and conditions of the applicable product or service agreement.

"Refund Period", you may cancel a product at any time, but a refund will only be issued if you request a refund with GoodStream's customer service within the refund time frame specified for the applicable product, if available at all.

No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

Standard Refund Terms

1. Monthly Plans* - Within 48 hours of the date of the transaction.
2. Weekly Plans+ - Within 12 hours of the date of the transaction.
3. * Monthly Plans include all plans with more than a 1-week term (e.g., 1 month, 3 months., etc.)
4. + Weekly Plans include all plans with less than a 1-month term (e.g., 1 day, 1 week, etc.)

Products with Special Refund Terms

1. Paid Memberships
2. The paid memberships are non-refundable for the current month. We may refund future pre-paid months and future-month additional ad spend and search marketing fees.

1. Ad Spend
2. The ad spend and search marketing fees are non-refundable for the current month. We may refund future pre-paid months and future-month additional ad spend and search marketing fees.

BRAZILIAN CUSTOMERS: Any and all Products or Services sold by GoodStream may be refunded only if cancelled within SEVEN (7) DAYS from the date of the transaction.

EU & UK CONSUMERS: YOU HAVE A STATUTORY RIGHT TO CANCEL PRODUCTS AND SERVICES WITHIN 14 DAYS FROM THE DATE OF THE CONTRACT. HOWEVER, WE ARE ENTITLED TO CHARGE A REASONABLE AMOUNT FOR THE SERVICES THAT WE HAVE ALREADY PROVIDED TO YOU AS AT THE DATE OF CANCELLATION. THEREFORE, A FULL, OR ANY, REFUND MAY NOT BE DUE. PLEASE NOTE THIS DOES NOT AFFECT THE "PRODUCTS WITH SPECIAL REFUND TERMS", WHERE FULL REFUNDS MAY BE GIVEN, AS APPLICABLE. THIS REFUND POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS

Please note that all refund decisions are made on a case-by-case basis, depending on the specific facts and circumstances of the issue. All refunds are issued at our sole discretion and without admission of liability.